One Point One Solutions Ltd(ONEPOINT)

NSE: ONEPOINTBSE: 544748

₹ 69-6.34%refreshed 23 Oct, 03:30 pm ISTMarket cap: ₹ 1,814 crWebsite: www.1point1.inUpdated: 24 Oct 2026

About

One Point One Solutions is a technology-first, AI-enabled Business Process Management (BPM) company offering customer experience management, finance and accounting outsourcing, healthcare operations, collections, and back-office support. In FY26 it reported consolidated revenue of INR 313.38 crore, operating across India, the USA, UK, and Latin America (Costa Rica, Colombia, Panama) with 8,000+ professionals after acquiring Netcom BCC in February 2026. Its proprietary ResolX platform, launched in May 2026, delivers Resolution-as-a-Service by orchestrating AI agents and human expertise for enterprise clients.^[1][2][3][4]

Business segments

More than 90% of operations are in a single segment - Business Process Outsourcing services - as of FY26.^[2]
Service lines span customer experience management, finance and accounting outsourcing, healthcare operations, collections, and back-office support, as of FY26.^[2]
BFSI is the largest vertical at 43% of revenue in Q3 FY26, followed by fintech at 19%, durables at 9%, and legal at 7%.^[5]

Products and platforms

ResolX, launched May 2026, is a Resolution-as-a-Service platform that orchestrates AI agents, workflows, enterprise systems, and human expertise under one accountable partner with up to 20% of fees at risk tied to client-defined outcomes.^[2][3]
ResolX had 12 live deployments across 7 enterprise clients in insurance, aviation, banking, automotive, and digital assets as of Q1 FY27, including two of India's largest life insurers, two Central American banks, a leading Indian airline, and a European automotive brand.^[3]
R&D covers AI-powered chatbots, predictive analytics, ML-based fraud detection and churn analysis, and Generative AI with lightweight models targeting lower computational power, as of FY26.^[2]
Subsidiary One Point One Technology Labs Pvt. Ltd. had INR 1,403.19 lakhs in capital work-in-progress for AI-related software development as at 31 March 2026.^[2]

Operations and delivery footprint

The group operates 8 delivery centres with 5,500+ professionals as at 31 March 2026 on a standalone basis; headcount reached 8,000+ following full Netcom consolidation in Q1 FY27.^[2][3]
Delivery locations span India (multiple cities), USA (Cincinnati), UK, Costa Rica (primary LATAM hub), Colombia, and Panama, across 4 continents as of FY26.^[2][4]
ITCube Solutions (acquired February 2024) operates delivery centres in Pune, India and Cincinnati, USA, adding BPM, KPO, IT, analytics, and digital transformation capabilities.^[2]
Netcom BCC (acquired February 2026) has four delivery centres across Costa Rica, Colombia, and Panama with bilingual (Spanish/English) capabilities and 30 years of BFSI domain heritage.^[3][2]

Key operating numbers

Consolidated Q1 FY27 revenue was INR 158.3 crore, up 129.4% YoY and 64.6% QoQ, with Netcom contributing roughly 50% of both revenue and EBITDA.^[3]
Standalone core operations delivered INR 61.1 crore revenue (+11.6% YoY) at a 30.4% EBITDA margin in Q1 FY27.^[3]
Consolidated EBITDA margin was 24.9% in Q1 FY27; Netcom's standalone EBITDA margin is in the 24 - 25% range.^[3]
ResolX achieves an AI deflection/autonomous resolution rate of 30 - 40% in live deployments in Q1 FY27; one airline deployment has AI managing 70 - 80% of call reasons.^[3]
Deal pipeline conversion rate is 10 - 12% as of Q1 FY27.^[3]
Foreign exchange earnings were INR 3,305.13 lakh against expenditure of INR 103.55 lakh in FY26.^[2]

Customers and distribution

Client portfolio spans BFSI, Telecommunications, Healthcare, Retail, E-commerce, Insurance, Travel, Logistics, and other enterprise sectors as of FY26.^[2]
India contributed 72% of revenue, Americas 18%, APAC 8%, and Europe 1% as of Q2 FY26, before full Netcom consolidation.^[5]
AI deployment penetration was approximately 15% of customers as of Q4 FY26.^[4]
Five strategic deal wins in Q3 FY26 across Banking, TTH, Insurance, Automotive, and EdTech added INR 300 million in ACV.^[6]

Expansion and capex

Netcom BCC was acquired in February 2026 for USD 33.37 million, establishing a nearshore LATAM delivery presence across Costa Rica, Colombia, and Panama.^[3][2]
A MENA holding subsidiary (One Point One MENA Holdings Ltd, Dubai) was set up; ODI approved for equity subscription of USD 5.5 million, a loan of USD 5.5 million, and an SBLC of USD 24.15 million to secure its term loan.^[2]
Board is seeking approval to borrow up to INR 500 crore; existing borrowings stood at INR 250 crore as of FY26.^[2]
Debt-equity ratio rose from 0.12 to 0.48 in FY26 due to long-term borrowings for the LATAM acquisition; ROCE declined from 10.72% to 7.98%.^[2]
Management targets two more acquisitions over the next three years, specifically targeting Fortune 500-linked CX firms with strong North America market presence.^[3]
FY28 topline target is INR 600 - 700 crore, including full-year Netcom consolidation plus organic and inorganic growth.^[4]

Recent developments

On 6 October 2026, NSE and BSE granted in-principle approval for issuing 15,00,000 warrants convertible into equity shares at INR 60 per share to non-promoters on a preferential basis.^[7]
In September 2026, the company secured a Customer Experience Centre of Excellence mandate valued at INR 39.32 crore from a leading power utility company.^[8]
ResolX was launched in May 2026 and within Q1 FY27 reached 12 live deployments across 7 enterprise clients; revenue impact is expected to become meaningful within 12 - 18 months.^[3]
Acquisition-related debt stands at INR 220 crore as of Q1 FY27, with finance costs rising to INR 8.1 crore in Q1 FY27 from INR 1.9 crore a year earlier.^[3]
Cumulative investment in AI and the ResolX ecosystem reached approximately INR 100 crore as of Q4 FY26.^[4]

Market Cap

₹1,814 Cr

High / Low

₹88 / 41

Stock P/E

49.5

Price / Book

5.0

Book Value

₹17

EPS

₹1.4

No. of Shares

26.29 Cr

ROCE

10.3%

ROE

9.0%

OPM

18.6%

Debt / Equity

0.36

Sales

₹313 Cr

Net Profit

₹38 Cr

Promoter holding

52.3%

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